Duration

One Quarter

Key Deliverables

• Interactive workshops (virtual or live) to map out the forward-going customer journey and customer engagement framework aligned to LAER
• Definition of XaaS customer journey map and the experience vendor seeks to create with customers
• Identification of key activities, deliverables, and gates at each customer touchpoint
• Identification of opportunities for both the vendor and its partners to provide unique value throughout the lifecycle
• Establishment of high-level responsibilities matrix outlining roles and responsibilities at each phase throughout the lifecycle
• Identification of potential gaps, risks, and recommendations to address or mitigate
• Finalization of XaaS Customer Engagement Framework